Service and Support

In order to use the goods we have bought with safety for years (or throughout the stated life of use), it is a requisite that we act according to the instructions of use and pay attention to the cleanness and maintenance of them.

Before a problem occurs, especially in electrical devices, regular maintenance is essential for life safety and increasing its life of use.

Regular maintenance is compulsory for automatic doors used in pedestrian and vehicle access points due to safety of life and property.

The automatic doors have to be checked and maintained at least once a year in order to ensure correct operation in compliance with European safety standards.

Believing the necessity of service after sales and being conscious of its responsibility, Ekol Co has been attaching importance to maintenance and service from its establishment onwards.

Ekol Co is the first firm in Turkey to serve maintenance and service with After Sales Service Certificate of Turkish Ministry of Industrial and Trading.

Service

Your automatic sliding doors have Waldoor Smart Door technology and operate with a control system self-monitoring, self-thinking and self-interpreting. So that it protects itself from faults resulting from user mistakes. It does not continue to operate despite the fault. For this reason before you call the service, please make sure whether there is a fault as follows:

Problem Cause/Solution
Door does not close.                                                – Dirt or stickers on photocells or photocells off  – Low voltage
Door cannot be closed mechanically.                  -Dirt in lock holes in the floor or friction
Door keeps moving.                                                 -Moving objects around
Door does not move at all.                                     -Make power off, slide door by hand and make power

If the solutions above are not enough to resolve the problem, please call the authorised service. Do not allow anyone to interfere other than qualified service technician.

Reporting the fault:

The service demand notices to the authorised service by fax will be tried to respond promptly.

The faults reported before 11:00 in the morning will usually be dealt with the same day. Also the faults reported in the afternoon will be endeavoured to resolve your problem the same day.

Making an annual maintenance and service contract for your automatic doors, you may make use of the professional service support more speedily and more economically.